Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Often, employees are unable to have each other’s – and your customers’ – backs…. [Continue Reading]
Is Your Workplace Service Culture actually Self Serving?
Professional Communication Soft Skills are more than Talk
Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills. What additional skills would you add to this list, based on your professional experiences?… [Continue Reading]
Do You believe in Your Professional Story Credibility?
On a 1-10 (poor-great) scale, do you believe in your professional story credibility? You know, the “you” story which comprises your LinkedIn profile and professional resume. Or how you respond to the question: “What do you do?” What story do you tell: to clients, colleagues and recruiters? Is your story too good to be true?… [Continue Reading]
Why are You telling only Half Your Professional Story?
You know you are telling only half your professional story. Yet, the other half, the untold half of your story, dominates your head, doesn’t it? Perhaps that is why you remain unconvinced about the power of your own story. And, perhaps, that is why your story is not as convincing, compelling and differentiating as it… [Continue Reading]
Why Half of Meeting Attendees do not understand What You are Saying
I always assume that at least half of meeting attendees will not grasp the value of what anyone is saying to them. Perhaps you should communicate based on this assumption, as well. Here’s why. First, some meeting attendees may not be tuned into you. Or anyone else, for that matter. Even if you are meeting… [Continue Reading]
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